• Having trouble with a FedEx delivery and not sure who is accountable for that? You can file a claim with FedEx in just a couple of steps.
  • Tracking the status of your claim is very easy, via the service's dedicated webpage.
  • Take your time to scroll through our Web&Cloud Hub for a lot of useful guides.
  • Don't  hesitate to check out our detailed FedEx issues section for more information on this topic.
check FedEx claim status

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    We’ve all had our ups and downs with FedEx every once in a while. It is very important as a customer to read the service’s terms and conditions so as to know where you’re standing in case anything happens.

    As a Fed Ex customer, you can file a claim for concealed loss, visible or concealed damage, delivery delays, payment delays (if this is the case), nondelivery, or misdelivery.

    One should file a complaint within 21 calendar days; additionally, all supporting documentation must be filed within 9 months of the delivery date.

    How do I check the status of my FedEx claim?

    How to file a claim with FedEx?

  • Go to the online page of FedEx Claims.
  • Click the Start a Claim button.
  • Submit all the necessary information: tracking number, shipment details, personal details.

    • Alternatively, you can call the FedEx support number (differs, depending on where you’re located) and ask for more information about your delivery.

    If your delivery declared values were more than $100, make sure to have all the documents at hand related to your purchase/delivery.

    After filing a complaint, you’ll receive a confirmation email, which includes a tracking number/case number.

    How to check the status of a FedEx claim?check status of fedex claim

  • Log into your FedEx account. This is a mandatory step to view your claims, otherwise, you won’t be able to see the details.
  • Then go to Support > File a claim.
  • Click Start a Claim button.
  • Select View My Claims tab at the top. The claim tracking number will be necessary.

    • Again, you can call the FedEx support number and request status for your claim, based on the claim tracking number.

    FedEx settles most cases in 5 to 7 business days unless the additional time for research is needed -they will notify you if that is the case. When a claim is settled, you receive a confidential envelope with FedEx‘s official response.

    We truly hope that any claim you file with FedEx gets a satisfactory reply. If you want to share your experience with FedEx, use the comments section below.

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